We only ship our products within Great Britain. Unfortunately, we are currently unable to ship to Northern Ireland or the EU.  

Delivery is free for orders over £40. Orders less that £40 will incur a £4.99 charge.

We dispatch our products 7 days a week and aim to deliver within 48 hours of the order being made.

If your order is damaged when it gets to you, we’ll collect it free of charge and replace it with a product in pristine condition. If, for whatever reason, you want to return anything bought from us, provided the product is unopened and damage free, just let us know and we’ll be more than happy to give you a refund or exchange.

If you or your pet aren’t completely happy with your delivery for any reason, please get in touch with us within 14 days of delivery by emailing bark@totopets.co.uk.